1. Introduction
Ember Coaching (“Ember”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with care and transparency.
This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
By using this website or engaging with our services, you agree to the terms of this policy.
2. What information we collect
We may collect personal information that is reasonably necessary to provide our services, including:
- Name and contact details (such as email address and phone number)
- Information you provide when booking a session or completing forms
- Details shared during coaching enquiries or discovery calls
- Information relevant to your coaching goals or circumstances
- Website usage data (such as cookies and analytics information)
We only collect sensitive information (such as health-related information) where it is relevant to our services and provided voluntarily by you.
3. How we collect information
We collect personal information in a number of ways, including when you:
- Submit a contact or enquiry form
- Book a session via our website or scheduling platform
- Communicate with us via email, phone or online meetings
- Engage in coaching sessions
- Visit and interact with our website
We may also collect limited information through cookies and analytics tools to improve website performance and user experience.
4. Why we collect your information
We collect and use personal information to:
- Provide coaching services and support
- Respond to enquiries and manage bookings
- Communicate with you about your sessions or services
- Improve our website, services and client experience
- Meet legal and regulatory obligations
We do not sell or rent your personal information to third parties.
5. How your information is stored and protected
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This includes the use of:
- Secure digital systems and platforms
- Password protection and access controls
- Reputable third-party providers (e.g. booking, email and payment platforms)
While we take care to protect your information, no system is completely secure. We encourage you to take care when sharing sensitive information online.
6. Disclosure of personal information
We may disclose personal information to trusted third-party providers where necessary to operate our business, including:
- Scheduling and booking platforms
- Payment processors
- Website hosting and analytics providers
We may also disclose information where required by law.
7. Cookies and website analytics
Our website may use cookies and analytics tools to:
- Understand how visitors use the site
- Improve performance and user experience
- Support basic functionality
You can adjust your browser settings to refuse cookies if you prefer.
8. Access and correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or out of date.
To do so, please contact us using the details below.
9. Retention of information
We retain personal information only for as long as necessary to provide services and meet legal or administrative requirements.
10. Third-party links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
11. Updates to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
12. Contact us
If you have any questions, concerns or requests regarding your personal information, please contact:
Ember Coaching
Email: connect@embercoaching.au
Website: www.embercoaching.au
ABN: 36 268 994 005
Last Updated: 15/04/2026
